Nuruxpert Ltd
+44.757210885
 
Ordering Online

Ordering Online with us is 100% safe and secure!

If you wish, you may also send us a cheque, but this will delay your order as we must wait for your funds to clear before we ship any Products.


I aim to fill all orders the same day, this is not always possible, orders are filled within 24 hours of order being placed excluding weekends and public  holidays.


UK Postage

1st Royal Mail Recorded Delivery

 
Royal Mail recorded Delivery AIM to deliver within 1-2 days but be aware they give themselves up to 15 working days to deliver, it is only then that they will investigate where the parcel is.  

You will need to be in to sign for the parcel, if you are not a card will be put your door and please re arrange pick up or delivery within their specified time, failure to do this will mean the item(s) are returned to me and will be up to you to pay for the cost of reposting.  

Please  note I will not request that the parcels are left in the event of no one being in, I require a signature in order to see that the item has been successfully delivered. 


Orders placed for Royal Mail 1st Recorded


Order received          

Estimated despatch

     Estimated delivery

Mon before 4pm

Monday

     Tuesday

Tue before 4pm

Tuesday

     Wednesday

Wed before 4pm

Wednesday

     Thursday

Thur before 4pm

Thursday

     Friday

Fri before 4pm

Friday

     Saturday


Orders placed with MyHermes selection

Order received          

Estimated despatch

     Estimated delivery

Mon before 4pm

Tuesday

     Friday

Tue before 4pm

Wednesday

    Monday

Wed before 4pm

Thursday

     Tuesday

Thur before 4pm

Friday

     Wednesday

Fri before 3pm

Monday

    Thursday



You have the choice of Courier for larger orders. Dispatch is usually within 3 days.
 
I will notify you of when the item has been dispatched along with the tracking number.

 Orders placed for Courier

Order received

Estimated dispatch via Courier
Next working day service

Estimated delivery

Mon before 3pm

Tuesday Pickup

Wednesday

Tue before 3pm

Wednesday Pickup

Thursday

Wed before 3pm

Thursday Pickup

Friday

Thur before 3pm

Friday Pickup

Monday

Fri before 4pm

Monday Pickup

Tuesday

 

* Excludes bank holidays and Christmas holidays 

Please note while I do everything in my powers to ensure your items are dispatched in a timely fashion the items when passed to the couriers are out of my control, unfortunately items sometimes are misplaced and  it can  take a few days for me to get it tracked down.  Please be patient.  Replacements/refunds will be issued as soon as the couriers tell me it is unrecoverable. Usually within 7 working days.

 

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Duties and Taxes:


Orders shipped to destinations outside the UK and the EU may incur duties and taxes, which may be due at the time of delivery. These are not calculated during checkout and are not collected by NuruXpert Ltd  (If you are sending a gift, the recipient may be responsible for these amounts). You may want to consult your local customs office for more details about duties and taxes.

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Overseas Postage:
 
Small orders are sent via International Signed for Small Packets
International Small Packets AIM to deliver within 3 days but be aware they give themselves up to 20 working days to deliver, it is only then that they will investigate where the parcel is.
 
You will need to be in to sign for the parcel, if you are not a card will be put your door and please re arrange pick up or delivery within their specified time, failure to do this will mean the item(s) are returned to me and will be up to you to pay for the cost of reposting.

Larger orders are via a broker which will be either:
DHL, Parcelforce, Fedex or TNT

I will notify when the item has been dispatched along with the tracking number.
Please take note of the delivery terms.


It is up to the customer to make sure that items are not prohibited in their country, if items get sent back to me the refund will be given minus my postage costs.

 


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Delivery Terms:


NuruXpert Ltd uses myHermes, DHL, Royal Mail, Parcelforce, Fedex, depending on who is running the cheapest possible deal through a broker at the time, The individual courier companies have their own terms and conditions, NuruXpert Ltd's liability is set out as such in their terms and conditions. 
Please note that each of these couriers deliver to an address not and individual, it is up to the individual to make sure that they are able to sign for their parcel as both NuruXpert Ltd and the courier company are satisfied their side of the contract has been fulfilled upon signature at that address.
If a card has been put through your door saying you were out and to pick up at the local sorting office, please do this within the specified time, any orders returned to me will be resent at the recipients expense.
I take out insurance on all larger orders, it takes around 30 days for a claim to be processed and I am able to send out a replacement.


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Returns Policy:
 
Your rights to return goods are protected under the EU Distance Selling Directive.

Changed Your Mind?

You are entitled to cancel your order and return the goods within 14 working days of  receipt of the order for a  refund, excluding  NuruXpert Ltd's costs of sending, please note this may be slightly different to the amount charged to you at checkout due to me not always charging the full cost of shipping, insurance or for packing materials, you will be provided with a detailed breakdown of any deductions. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault for example, if goods are faulty or  not as described. 

Exclusions

For health and hygiene reasons we are not able to accept returns on bedding and gel items unless unopened and sealed in original packaging.  
Please measure your bed carefully before ordering, if the item is taken out the packet and does not fit I am afraid that I am unable to accept returns on the sheet even if it has not been used.  
Any items ordered in for you especially made up, ie Ordered in bedding made up of a different size or colour to those I hold, NuruXpert Ltd will not accept returns unless faulty.


Faulty Items

You are entitled to cancel your order and return the goods within 14 working days of receipt of the order for a full refund including return postage.   You are responsible for the risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value, NuruXpert Ltd will pay return postage up to the value of 2nd class recorded.
Upon inspection and NuruXpert Ltd is satisfied that they are at fault the refund will be given in the same way it was paid for within 30 days of receipt of returns.


Items must be returned in the original packaging.


These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.


None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

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